• Introducing the

    Customer Success Manifesto

    Welcome to the future of customer success

    JOIN THE MOVEMENT
  • The 2014 Summit was a huge success!

    Come back soon to see the recorded presentations.

About

Why you should attend

Customer value is no longer an empty management mantra.

Subscription and recurring revenue models are on the rise, and understanding your customers and making sure they find value from your product is now a must-have for your company. But here’s the reality: the days of learning about your customers through surveys and monitoring tickets are gone. Today’s cloud businesses have unprecedented visibility and data on customers, opening up new opportunities – and smarter ways – to understand and engage with them.

Now is the time for Customer Success to seize the moment!

What you need is a new playbook to turn Customer Success into a business-changing movement.

Join us and hear from thought-leaders and practitioners who are at the cutting-edge of implementing the new model of Customer Success. Leave with takeaways that you can put into practice right away. You’ll quickly see why Customer Success isn’t simply a repackaged function, but one that’s essential to help businesses thrive by putting the customer first.

Thought leaders

Hear from visionaries on the transformation of Customer Success and where it's heading

Best Practices

Learn from practitioners at the forefront of implementing new models of Customer Success

Community

Network with your peers, share experiences, make connections -- and have fun doing it!

Speakers

Supporting Partners

Media Sponsor

Schedule

BREAKFAST & REGISTRATION

WELCOME: THE CUSTOMER SUCCESS SECRET NOBODY TELLS YOU ABOUT

Guy Nirpaz, CEO, Totango

MORNING KEYNOTE: ENTER THE NEW CXO

Jeanne Bliss, Author of The Chief Customer Officer

CUSTOMER SUCCESS PLAYS

Josh Richau, Jive Software, Putting Customer Success in the Hands of the Customer
John Broady, thismoment, Taking the Guesswork Out of a New Product Launch
Alex Brower, Crittercism, Customer Success Applied Outside the Box

BREAK

CEO PANEL: FROM ONE NIGHT STAND TO LASTING CUSTOMER LOVE

Alex Wilhelm, Dan Finnigan, Guy Nirpaz, Bayard Winthrop

CUSTOMER SUCCESS PLAYS

Mark Fordham, Central Desktop, Moving Beyond Account Management to Customer Success
Brian Norusis, e-Builder, Using Product Insights to Drive ROI of Customer Success

CREATING A CUSTOMER SUCCESS BLUEPRINT

Tien Tzuo, CEO, Zuora

LUNCH

AFTERNOON WELCOME

Rhianna Collier, VP, SIIA Software Division

AFTERNOON KEYNOTE: CUSTOMER SUCCESS, I’M IN, NOW WHAT?

Kerry Bodine, Co-Author of Outside In

CUSTOMER SUCCESS PLAYS

John Lee, Kapost, Enabling Strategic Relationships
Harpreet Singh, CloudBees, In-product Growth Hacking to Increase Revenue
Omer Gotlieb, Totango, How To Have Fun In Customer Success

PRACTITIONER PANEL: WHY CUSTOMER SUCCESS: IS THIS A LEGITIMATE EXECUTIVE ROLE?

Bruce Cleveland, Nello Franco, Mike Grafham, Jon Herstein, Rahul Sachdev

BREAK

CUSTOMER SUCCESS PLAYS

Stephanie Schatz, Xamarin, Defining the Customer Journey
Amy Mustoe, SendGrid, Customer Success, Built for Self-Service
Ryan Engley, Unbounce, How Not to Grow a Customer Success Team in a Startup

ANALYST PANEL: CUSTOMER SUCCESS THROUGH AN OUTSIDER'S LENS

Kerry Bodine, Mikael Blaisdell, Christoph Janz, Denis Pombriant

CUSTOMER SUCCESS PLAYS

Chad Horenfeldt, Influitive, Customer Success vs Marketing: Friction to Win-Win
Ted Purcell, Clarizen, Onboarding Success: Start off right!

FIRESIDE CHAT: TURNING LOYAL USERS INTO PAYING CUSTOMERS

Phil Libin, CEO, Evernote

CUSTOMER SUCCESS HERO AWARDS RECEPTION

Venue

The Customer Success Summit will be held at

Terra Gallery

511 Harrison Street, San Francisco, CA. 94105

Contact

Want to speak, have a question about the event or sponsorships? Get in touch!

Contact info