Brian Merritt is the VP of Customer Success at Trustpilot. He is responsible for all North/South America and Asia Pacific customers. His prime focus is ensuring Trustpilot’s 190,000-plus customers successfully adopt Trustpilot’s technology and, more importantly, see a return on their investment in customer reviews, including increased clickthrough rates, customer retention, brand loyalty, improved search engine results, and a steady drumbeat of customer feedback. Brian has nearly 15 years of experience in customer success and client-facing roles. Under his leadership, Trustpilot’s Customer Success boasts a client retention rate of over 90 percent and supports thousands of clients annually, from enterprises such as Western Union, JustFab, HomeBridge, TripAdvisor and Blue Apron to SMBs across the globe.