2:45pm - 3:15pm Increase Customer-Centricity through Thoughtful Goal Setting
Monday Mar 5 - Gold Ballroom
We all appreciate the value of goal-setting for the purpose of increasing clarity of roles and individual's accountability. But, thoughtful goal-setting can be an effective means to drive both intra and inter team collaboration and solidify a more customer-centric culture. This session will provide a framework and a practical example and enable a healthy interactive discussion.