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    Customer Success Summit 2018 - March 5-6 San Francisco

    March 5th - 6th, 2018

    Accelerate the Impact of Customer Success 

    Join the premier customer success event to hear from thought leaders, practitioners, and visionaries on the business results customer success initiatives should deliver. At #CSSummit18, we will focus on how you and your company can accelerate the impact of customer success, drive more intelligent engagement, and dive into trends that will influence 2018 and beyond.

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    TOPICS & TRACKS

    At Summit 2018, these content tracks will reveal proven ways to accelerate the impact of customer success:

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    Strengthen your competitive edge & bottom line with customer success (for VPs and above)

    Learn More

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    Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu.

    CUSTOMER JOURNEY  See how every role can play a part in improving the customer journey

    WHAT'S NEXT  Apply the innovation and technology solutions that accelerate impact

    CUSTOMER SUCCESS PRACTICE  Get advanced learnings from the experience of others

    CUSTOMER SUCCESS CAFE  Exchange ideas with peers in these expert-led workshops

    View Agenda 

    Access exclusive programs, perks, & training (for Totango customers only)

    Learn More

    NEXT GEN TECH

    Catch the latest innovation drivers to increase retention and growth

    CUSTOMER SUCCESS CAFE

    Exchange ideas & interact with peers in these expert-led workshops


    THE CS PRACTICE

    Master the art and science - from health & metrics to engagement models

    Check out last year's high caliber agenda and speakers

    View 2017 AGENDA

    Why You Should Attend

    Meet New Peers

    We promise more networking this year! Engage with hundreds of executives from around the world to exchange ideas and build your community of contacts. And have fun too!

    Learning Revamped

    Participate in interactive workshops, open forums, and round table discussions to question and explore new ideas. Leave CSSummit knowing how to move your organization forward.

    Quality Content

    CSSummit has the best content of any CS event! Jumpstart 2018 with best practices shared from industry thought-leaders and real practitioners from mid-to-large enterprises.

    “

    As an attendee, speaker, and sponsor, I can’t speak highly enough about Summit. I am definitely sending my team there again. The takeaways were instrumental in getting us to the next level of customer success maturity.

    Matt Zelen, Chief Customer Officer at Act-On Software

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    LEARN FROM INDUSTRY THOUGHT LEADERS

    speaker image
    NP
    Nicolle Paradise
    Senior Director of Client Experience
    ADP
    speaker image
    OR
    Omid Razavi
    Global Head of Product Success
    ServiceNow
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    KG
    Krista Glantschnig
    VP, Global Head Digital Customer Engagement
    SAP
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    GN
    Guy Nirpaz
    CEO
    Totango
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    CB
    Christine Bentsen
    Senior Director of Product Management
    CA Technologies
    speaker image
    RD
    Rich Donnellan
    Strategic Alignment
    eVestment, a NASDAQ company

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    VIEW MORE SPEAKERS


    “

    I really liked the fact that there were a lot of thought leaders who could propose new and innovative ways to think about customer engagement across both B2B and B2C organizations.

    Adam Patrick, Director of Customer Engagement at Planet Fitness

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